Do my points expire? –
What if I have a problem with my account / points? Or if my order has not arrived?
‘We will have a helpline number, email, live chat and a support team ready to help remedy any problems you may face.
’Will I be able to see a record of my points and past orders?
‘Yes. All awarded / processed points, and all orders can be seen in your account area.’
’My Jar did not arrive, what do I do?
Please allow 10 working days to pass, if your jar still does not arrive in this time you will be entitled to a full refund – simply request a cancellation in your account and we will do the rest. if you need help doing this feel free to shoot us an email or give us a call.
’My jar arrived damaged / missing content
Please let us know if your jar has arrived damaged or contains missing documents and we will process a refund right away.
’Where do I find a list of the winners?
We announce all our winners via Facebook, so be sure to check us out there to keep in the loop.
How do I keep up-to-date with what Eco-Earth is doing? ‘We have a blog here, and also a Facebook page you can visit for regular updates.’
Have a question or concern? Feel free to shoot us a message!