Do my points expire?

‘No. Never!’

What if I have a problem with my account / points? Or if my order has not arrived?

‘We will have a helpline number, email, live chat and a support team ready to help remedy any problems you may face.

Will I be able to see a record of my points and past orders?

‘Yes. All awarded / processed points, and all orders can be seen in your account area.’

My Jar did not arrive, what do I do?

Please allow 10 working days to pass, if your jar still does not arrive in this time you will be entitled to a full refund – simply request a cancellation in your account and we will do the rest. if you need help doing this feel free to shoot us an email or give us a call.

My jar arrived damaged / missing content

Please let us know if your jar has arrived damaged or contains missing documents and we will process a refund right away.

Where do I find a list of the winners?

We announce all our winners via Facebook, so be sure to check us out there to keep in the loop.

How do I keep up-to-date with what Eco-Earth is doing? ‘We have a blog here, and also a Facebook page you can visit for regular updates.’

Have a question or concern? Feel free to shoot us a message!